FAQs
How long does delivery take?
We aim to deliver your order within 2-4 days, most orders are dispatched same day (Weekdays only).
Where are you based?
We are based in Cheshire but provide delivery throughout the UK.
We are based in Cheshire but provide delivery throughout the UK.
What is your return policy?
"LOVE IT OR RETURN IT"
Here at Lillian's we have a "Love it or return it" policy. If you don't love it, simply return it for a full refund. Delivery and returns are totally FREE! ❤
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
What happens if I receive the wrong item?
If there is an issue with your order, if it's the wrong size, wrong colour, defective or otherwise not exactly what you wanted then simply let us know and we'll give you a full refund.
If there is an issue with your order, if it's the wrong size, wrong colour, defective or otherwise not exactly what you wanted then simply let us know and we'll give you a full refund.
Do you offer exchanges?
Yes we do, contact us as soon as possible if you wish to exchange we can then get your new item on it's way to you.
What are your shoe sizes?
LADIES FOOTWEAR SIZES
U.K EU
2 (35)
3 (36)
4 (37)
5 (38)
6 (39)
7 (40)
8 (41)
9 (42)
10 (43)
7 (40)
8 (41)
9 (42)
10 (43)
Where can I find clothing size guides?
A general guide to sizes:-
S (UK 8)
M (UK 10)
L (UK 12)
XL (UK 14)
XXL (UK 16)
XXXL (UK 18)
4XL (UK 20)
5XL (UK 22)
For further help & assistance you can email us at contact@lilliansonlineboutique.com or message us direct on our Facebook page:- https://www.facebook.com/LilliansOnlineBoutique
Lillian x